In the Trenches: Eye Opener

Graph of an agent's inbox

What you see above is the screenshot of one agents inbox as seen in QueryTracker. Each line represents the time from submission of a query to the date the agent responds.

In this particular screenshot we are looking at a 4+ month interval between submission and response. Over 120 days on average to hear anything.
I’ll admit to being stunned. I knew many agents were overwhelmed, but this is shocking.

Now, is every agent like this? No, they aren’t. But as I’m looking through the records I’m learning all kinds of things. And one of the things I’m learning is that the situation shown above isn’t unusual.

(Cue Tom Jones.)

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